Terms & Conditions

1: Tickets are non-refundable and must be produced on arrival. 

2: Grotto tickets must be pre-booked for all children who wish to meet Santa. 

3: Grotto tickets include admission into the Arboretum for the children only. All additional visitors must purchase standard admission. This can be pre-booked or you can pay on arrival. 

4: Please arrive on time, allow plenty of travelling time! Your booking is at risk if you arrive late. No refunds will be given for any late arrivals. 

5: Season ticket holders must provide proof of a valid and within-date season ticket(s) 

6: Please ensure you check your email (junk/spam) for booking confirmation, this acts as your ticket. Also print off and bring with you the questionnaire attached to the confirmation. Please hand this to the elves / Mrs Claus on arrival. 

7: Allow at least 15 minutes to walk from the admission area to the Grotto. 

8: No more than 4 children per booking.  If you wish to visit with more children, you will need to book 2 slots. Each slot lasts 10 minutes, please arrive promptly for your booking. 

9: Additional family members entering Santa's Grotto are to be kept to a minimum due to the size of Santa's room. 

Please ensure that you have read this information before agreeing to the terms and condition of purchase. Booking errors cannot be rectified and all tickets are non-refundable.