Terms and Conditions

If cancellation is requested within two weeks of the experience Balfour Winery, at their discretion, may offer a transfer to a different date or a credit note to the value paid. If an experience cannot take place due to Government restrictions, then a full refund will be offered. If the experience is purchased through a third-party (Travel Zoo, for example) then Balfour winery has no control over refunds or expiry dates for that experience, which will be the responsibility of that third-party. 

The itinerary of the experience may alter depending upon the weather and other factors beyond Balfour Winery’s control. As an agricultural business and working winery, a programme of spraying is in place throughout the year. Whilst every effort is made to not disrupt the tours or detract from our guests’ enjoyment, there will be times when it is not possible to walk the Estate due to spraying. Guests are encouraged to call the Winery on 01622 832794 and check in advance.

The  Tour may include short elements outside depending upon weather and conditions. Balfour Winery cannot be held responsible for any injury caused by walking on the uneven or muddy ground. Suitable outdoor clothing and footwear are encouraged.

A tasting measure is approximately 50ml. If there are elements of this experience in which guests cannot or prefer not to participate, for example, a guest is unable to, or chooses to abstain from drinking alcohol, no discount will be provided but an alternative soft drink will be offered.

Only food and beverages purchased at Balfour Winery may be consumed on-site. Picnics on the Estate are not allowed under any circumstance. This experience includes a Chef's Selection sharing platter to include charcuterie and cheese. Please advise of any food allergies or preferences on booking and again on arrival.

Children under 10 years old are not permitted on the Guided Tours and cannot go inside the Winery.

Only visitors over 18 years old will be able to taste the alcohol available. Proof of age may be required (passport/driving license/ID Pass Card).

Dogs are not allowed on tours or to walk the estate (except guide dogs).

Balfour Winery cannot be held responsible for any loss or damage caused to vehicles or property, howsoever caused, whilst on the premises.

Elements of a Balfour Experience may be held on our upstairs mezzanine level only accessible via stairs. If you have specific access requirements, please contact us at least 24 hours in advance on 01622 832794.