Terms and Conditions

Tickets for this event must be paid for in advance. Balfour Winery will offer a refund on tickets when cancelled at least two weeks prior to the experience date. If cancellation is required within two weeks of the experience Balfour Winery, at their discretion, may offer a transfer to a different date or a credit note to the value paid.

If the event is cancelled due to Government restrictions, a full refund will be offered.

Ticket price includes a traditional afternoon tea accompanied by a 125ml glass of Balfour sparkling wine. All other beverages must be purchased on the day from our Cellar Door Bar.

If there are elements of this experience in which guests cannot or prefer not to participate in, for example a guest is unable to or chooses to abstain from drinking alcohol, no discount will be provided but an alternative soft drink will be offered.

Only food and beverages purchased at Balfour Winery may be consumed on site.

Only visitors over 18 years old will be able to consume the alcohol available. Proof of age may be required (passport/driving license/ID Pass Card).

Dogs are not allowed on tours or to walk the estate (except guide dogs).

Guest food allergies must be highlighted to a member of staff on arrival. A list of allergens for each dish will be available on request. Our kitchen handles nut products and other allergens.

Balfour Winery cannot be held responsible for any loss or damage caused to vehicles or property, howsoever caused, whilst on the premises.

Elements of a Balfour Experience may be held on our upstairs mezzanine level only accessible via stairs. If you have specific access requirements, please contact us at least 24 hours in advance on 01622 832794.

Transport is not included, guests are advised to organise transport to and from the winery well in advance of the event.