Terms and Conditions

Tickets for this event must be paid in advance, upon booking.

In the event of a cancellation from the customer, Balfour Winery is unable to offer refunds however, we are happy to provide an alternative date or if no date can be confirmed a voucher for the value of the experience will be issued and can be redeemed at a later time, for the same experience.

In the event of Balfour Winery cancelling a tour, we will issue a full refund. 

If the experience is purchased through a third-party (Travel Zoo, for example) then Balfour winery has no control over refunds or expiry dates for that experience, which will be the responsibility of that third-party. 

The itinerary of the experience may alter depending upon the weather and other factors beyond Balfour Winery’s control.

As an agricultural business and working winery, a programme of spraying is in place throughout the year. Whilst every effort is made to not disrupt the tours or detract from our guests’ enjoyment, there will be times when it is not possible to walk the Estate due to spraying. Guests are encouraged to call the Winery on 01622 832794 and check in advance.

The Balfour Tour and Tasting Experience will include elements outside depending upon weather and conditions. Balfour Winery cannot be held responsible for any injury caused by walking on the uneven or muddy ground. Suitable outdoor clothing and footwear are encouraged.

A tasting measure is approximately 50ml. If there are elements of this experience in which guests cannot or prefer not to participate, for example, a guest is unable to or chooses to abstain from drinking alcohol, no discount will be provided but an alternative soft drink will be offered.

This experience includes a Chef's Selection sharing platter to include charcuterie and cheese. Please advise of any food allergies or preferences on booking and again on arrival.

Only food and beverages purchased at Balfour Winery may be consumed on-site. Picnics on the Estate are not allowed under any circumstance.

On all public tours, children under the age of 16 are not permitted and cannot go inside the Winery, this includes babies. 

Only visitors over 18 years old will be able to taste the alcohol available. Proof of age may be required (passport/driving license/ID Pass Card).

Dogs are not allowed on tours or to walk the estate (except guide dogs).

Balfour Winery cannot be held responsible for any loss or damage caused to vehicles or property, howsoever caused, whilst on the premises.

Elements of a Balfour Experience may be held on our upstairs level only accessible via stairs. If you have specific access requirements, please contact us at least 48 hours in advance on 01622 832794.

* A tour of the production area of the winery is subject to availability, harvest and potential health and safety restrictions that may be out of Balfour Winery's control.